Organisation structure

Information about our structure and introducing our senior team

Each IT Services group consists of teams that are responsible for the delivery and maintenance of services to support education, research and administration.  A short outline of each group is set out below.

You can find out more detail about our products and services on our What we do page and in the Service Catalogue.

 

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The Interim Director of IT Services is Dr Michael Fraser who is responsible for leading the department and all its activities and services.

The Customer Services Group provides the main central IT support services for the University, including the Service Desk, digital skills training and access to site-licensed or discounted software. Teams include:

  • Service Desk 
  • Desktop Services
  • IT Support Staff Services (ITS3)
  • IT Learning Centre (ITLC)
  • Educational Media Services

Customer Services is led by Sam Bateman.

The Programme and Project Delivery Group (PPDG) manages the major programmes and projects that deliver large-scale IT-enabled change for the University.

Areas covered include business systems (such as those used by HR or Finance) and IT infrastructure (such as hardware and software), as well as innovations in using IT for research, teaching and learning. Teams are grouped as:  

  • Project delivery (programme and project management)
  • Project services (business analysis, business change, project communications, testing)

The Programme and Project Delivery Group is led by Jenny Lister.

Infrastructure Services is responsible for the networks, virtualised servers and storage that are the foundation of the University's IT infrastructure. This group is also responsible for identity and access management, Nexus365, and the University's advanced research computing facility.

The largest group in the department with a broad remit, teams are grouped under:

  • Networks and data centre services
  • Platform services
  • Research computing and support

Recruitment is underway to appoint a successor to Dr Michael Fraser as Director of Infrastructure Services.

The Software Solutions Group provides services to identify, analyse, scope, procure, design, build/configure, test and deploy applications and software, such as the Oxford Mosaic web platform. 

The group also looks after data, reporting architecture and modelling, helping to ensure that data is always available, accessible and reliable. Teams within Software Solutions are grouped as follows:

  • Application platforms (Canvas development, CMS and web platform, Dars Development)
  • Enterprise and integration platforms (Azure and Dynamics)
  • Data reporting, architecture and modelling

Software Solutions is led by John Ireland.

Meet our senior managers at IT Services

Read more about the IT Services leadership team in the below profiles. 

Services shared with the Digital Governance Unit

IT Services shares an administrative office with the Digital Governance Unit (DGU), called the Office of the Chief Digital and Information Officer (OCDIO). The OCDIO is led by the Director of the DGU and Deputy CDIO, Prof. Stuart Lee, who works closely with the Director of IT Services, Dr Michael Fraser. 

The OCDIO ensures effective delivery of professional HR, finance, communications, administration, executive assistant and estates support to both units. 

Contact IT Services

Service Desk 01865 (6)12345

Request help

IT Help website

IT Skills website

 

Related links

 

 

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