Charges

Orchard fully managed service

Providing comprehensive Apple device management including end user support.

IT Services carries out the operational tasks and supports end users directly.

Charges will be applied annually, based on devices and users that are active in August. There will not be any credit/refund for services or access removed in-year.  The base fee will no longer be applied.

Orchard tools for IT support staff (ITSS)

Allowing departmental IT staff access to the Orchard infrastructure to manage their unit's devices. Permission to carry out many tasks is assigned to local ITSS; local ITSS provide support for users in their unit.
 

For units joining or leaving mid-year, and for significant changes in device numbers, fees may be charged pro-rata. 

Adobe Creative Cloud

Adobe Creative Cloud applications are available to Orchard customers as an optional add-on. They are provided as Named User licences, which may be activated on two devices, e.g. a workstation and a laptop, as long as the product is not used simultaneously on both devices.

Shared Device licences are also available, but are normally only provided for use on shared machines in lab-type or more public environments, for example in suites used for teaching.

Adobe provide Creative Cloud licences via a subscription model, renewable annually. The costs shown are for a 1-year subscription, renewing in June. Subscriptions taken out part way through the year will be charged pro-rata until the first renewal.

For more information please review the Managed Apple devices entry in our Service catalogue.

Charges will be applied annually, based on devices and users that are active in August. There will not be any credit/refund for services or access removed in-year.

All Oxford private cloud prices are per calendar month.

Discounts may be available for larger storage requirements, please contact us via the IT Service Desk.

For more information please review the Cloud: Hosted VMs entry in our Service catalogue.

All Oxford private cloud prices are per calendar month. 

​​CPU provided with a 25% guarantee. If you need assistance in pricing or specifying a virtual machine please contact us via the IT Service Desk.

For more information please review the Cloud: Virtual data centres entry in our Service catalogue.

All Oxford private cloud prices are per calendar month.

For more information please review the Cloud: Secondary Storage (Scality) entry in our Service catalogue.

RFS is free at the point of service for researchers wanting to store up to 20 TB of live research data.

For research projects requiring larger volumes of data storage (>20 TB) a yearly cost will be incurred (available in blocks of 10 TB). 

For more detail on the service, including guidance on allocations, please see the RFS page on our IT Help website. 

All data centre prices are per calendar month. Charges are raised annually in advance during August, with any balancing charge required to be applied in July before the financial year end.

Electricity usage charged back at Power Usage Effectiveness (PUE) 1.5x supply price to cover additional cooling costs. 
For reference: Supply price was 37.44p/kWh in March 2023. This is charged to IT Services by the University Estates Services on a monthly basis. IT Services use this figure to re-charge to customers at the same rate except for the PUE calculation as above.

Co-location pricing examples

To help customers understand our pricing we have some examples of typical costs for putting your equipment into the University Shared Data Centre (USDC).

Below are a collection of example uses of the USDC and the monthly costs associated. All energy usage has been costed at 12p per kWh.

We do not charge setup fees, network connection fees or bandwidth charges. We only charge for the space used, power consumed and power used to cool equipment.

For comparison we have included the electricity cost of running the same equipment in an average server room (PUE of 2) and an inefficient server room (PUE of 2.5).

For more information please review the Data centre management entry in our Service catalogue.

The charges in the tables below are based on prices negotiated with the supplier. As these can change, costs will be reviewed regularly.

For upgrades/new connections part way through the year the annual charge will be applied on a pro-rata basis.

Charges with effect from 1/8/2023

FroDo connections

*For upgrades/new connections part way through the year the annual charge will be applied on a pro-rata basis.

Data centre annex connections

[1]The exact charge will be subject to a design review, as in some instances existing FroDos may need to be upgraded to accommodate the additional circuit(s).

Layer 2 adjacency charging

Ettin service charging

Sponsored and BCE Cxs

Connection upgrade costs

For more information please review the Central networks (Odin) entry in our Service catalogue.

The Managed Wireless Service Charge is an annual charge based on the amount of wireless access points required within a building to give good coverage for all required areas.

The amounts below provide guidance on the potential cost, with the size bracket being fully determined for a building once a survey has been carried out. Hardware and licencing costs are not included in this charge. 

*   A basic edit includes minor sound/colour correction and the addition of up to four title/end credit slides before producing a master file for web use. Anything more will be charged at the IT Services day rate of £511.

** This excludes any expenses incurred, additional graphics, music or copyrighted works for which payments may be due. Any extra time spent on this type of project that falls outside the hours included will be charged at the IT Services standard day rate of £511.

*** The client must either own the pre-recorded material or have permission from the copyright holder to use it before any editing can be carried out.

Price list 2024/2025 (annual cost excl VAT)*

Standard mode (hot) 

Archived mode (cold) 

Some features like search, preview, metadata management may be limited or unavailable while the container is archived (in cold storage). 

Other charges

*  Material stored in 'hot' storage can be directly accessed, viewed, and downloaded. Material in 'cold' storage can be searched (not 'full text' search) but not accessed unless it is first moved to 'hot' storage (an 'unfreeze' charge is made).

Professional services commissioned in association with any of these tools will be charged at the IT Consultancy rate shown at the top of this list of charges.

All Oxford University Nexus users have access to Power BI as a consumer of data reports. If you need to be a Report Writer (to analyse data and create reports) you require a Power BI Pro license. See further information on the Power BI overview page. The charges for this are:

*These charges will be reviewed annually.

All centrally-managed annual Microsoft licenses held by the University come up for renewal in September (regardless of when they were bought in the preceding 12 month period). As an existing PowerBI Pro license holder your department (Cost Centre approver) will be contacted by the IT Services finance team annually in June or July to confirm whether or not your license needs renewing.

The service charge for Chorus consists of two main parts:

• an annual charge (line rental, as listed in the table below) for owning a number (linked to a system license behind it)
• a £4.72 flat rate call charge bundle per line, subject to a fair use policy

In addition, if the number is an analogue connection then a £75 p.a. fee will be added to the standard charge.

For more information, including a description of the fair use policy, visit the Chorus billing page on the IT Help website.

From July 2023 Teams Room devices will require Teams Room Pro licenses. Charges will apply to new accounts requested from 3 July 2023, and to all accounts from 1 August 2024.

The full charge will be applicable for a new account, regardless of when it is requested.

Teams Room Pro license, per account (2024/25): £143.40 + VAT
 

Request tracker

The request tracker service is considered deprecated and we are no longer accepting new contracts. We will work with existing customers to migrate them off the service.

Annual cost: Managed request tracker £600

Configuration, customisations and other consultancy will be charged based on our hourly and daily consultancy rates (see above).